{"id":2636,"date":"2026-06-02T03:34:30","date_gmt":"2026-06-02T03:34:30","guid":{"rendered":"https:\/\/tucumandevelopers.com\/index.php\/2026\/06\/02\/how-to-build-an-ai-support-agent-that-knows-when-not-to-answer-tickets\/"},"modified":"2026-06-02T03:34:30","modified_gmt":"2026-06-02T03:34:30","slug":"how-to-build-an-ai-support-agent-that-knows-when-not-to-answer-tickets","status":"publish","type":"post","link":"https:\/\/tucumandevelopers.com\/index.php\/2026\/06\/02\/how-to-build-an-ai-support-agent-that-knows-when-not-to-answer-tickets\/","title":{"rendered":"How to Build an AI Support Agent That Knows When NOT to Answer Tickets"},"content":{"rendered":"<div>Most AI support agent tutorials show you how to wire up Retrieval Augmented Generation (RAG) and call it a day. Convert the docs into numeric vectors, pull the closest few passages to the user&#8217;s quest<\/div>\n<p>Fuente: <a href=\"https:\/\/www.freecodecamp.org\/news\/how-to-build-an-ai-support-agent-that-knows-when-not-to-answer-tickets\/\">Art\u00edculo original<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Most AI support agent tutorials show you how to wire up Retrieval Augmented Generation (RAG) and call it a day. Convert the docs into numeric vectors, pull the closest few passages to the user&#8217;s quest Fuente: Art\u00edculo original<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[45],"tags":[],"class_list":["post-2636","post","type-post","status-publish","format-standard","hentry","category-freedocecamp"],"jetpack_publicize_connections":[],"_links":{"self":[{"href":"https:\/\/tucumandevelopers.com\/index.php\/wp-json\/wp\/v2\/posts\/2636","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tucumandevelopers.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tucumandevelopers.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tucumandevelopers.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tucumandevelopers.com\/index.php\/wp-json\/wp\/v2\/comments?post=2636"}],"version-history":[{"count":0,"href":"https:\/\/tucumandevelopers.com\/index.php\/wp-json\/wp\/v2\/posts\/2636\/revisions"}],"wp:attachment":[{"href":"https:\/\/tucumandevelopers.com\/index.php\/wp-json\/wp\/v2\/media?parent=2636"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tucumandevelopers.com\/index.php\/wp-json\/wp\/v2\/categories?post=2636"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tucumandevelopers.com\/index.php\/wp-json\/wp\/v2\/tags?post=2636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}